PRIVACY POLICY

Hill-Wood & Co (Kent) Ltd are committed to protecting your privacy when you are using our website hwandco.co.uk (the "Site"), interacting with us via social media platforms, via direct email or telephone calls.

 

This Privacy Policy explains the following:

What information we may collect about you, how we use the information we collect about you, whether we will share your details with anyone else, how you can instruct us if you prefer to limit the use of that information, the procedures that we have in place to safeguard your privacy; and the use of cookies on the Site and how you can reject those cookies.

 

Information about us:

Hill-Wood & Co (Kent) Ltd (" we", " our", " us") is the data controller which means we are responsible for protecting your personal information.

We're a company registered in England and Wales with company number 10066666. 

Our registered office is 2 Keswick Drive, Maidstone Kent ME16 0DQ. 

We will only use information about you in accordance with this Privacy Policy (as amended from time to time) or as otherwise permitted by law. By using our Site or interacting with us via social media platforms, or by submitting information to us, you signify your consent to the collection, use and sharing of your personal information in accordance with this Privacy Policy.

If you have any requests or questions about how we use your personal information please contact us - info@hwandco.co.uk

If you do not agree with this Privacy Policy, you must not use this Site or interact with us via social media platforms, or submit any information to us.

 

What information do we collect?

The use of our website - www.hwandco.co.uk and all pages within this do not collect personal data other than analytical details such as browser type, platform types, page views and bounce rate within our CMS system (SquareSpace).
The processing of personal data, such as the name, address, e-mail address or telephone number of a data subject will always be in line with the General Data Protection Regulation (GDPR).

Details of completed projects and services you have received or worked alongside us on – as per the agreed proposal of service.

We may process your personal data for purposes necessary for the performance of our contract with you our clients and to comply with our legal obligations.

This may include processing your personal data where you are an employee, subcontractor, supplier, client or customer of our client.

 

Protecting your information:

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our Site or emails.

If you would like to know what information we hold about you or for us to remove any information we have - please Contact us - info@hwandco.co.uk

 

Who we might disclose your information to:

We may disclose your information to members of our group, our employees, our subsidiaries, affiliated companies and any successors in title to our business, for the purposes listed above.

We will not disclose your information to any third party outside of the group except under the following limited circumstances:

We may disclose your personal information to carefully selected service providers and agents who operate elements of our Site and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.

We may also use aggregate information and statistics for the purposes of monitoring Site usage in order to help us develop the Site and our services. These statistics will not include information that can be used to identify any individual.

We most definitely do not sell or rent the information you provide to us to third parties and we do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Hill-Wood & Co (Kent) Ltd.

From being appointed as a consultant on your project (these details can be found within the terms and conditions) you approve to the use of yours / your suppliers / contractors / consultants contact details to carry out the necessary work in which they have been appointed.  

This includes circulating your / your suppliers / contractors / consultants contact details to approved sub-contractors of HW&Co when required to complete the agreed proposal.

You will ensure that the contact details supplied by yourselves on behalf of your suppliers / contractors / consultants, has been approved by your suppliers / contractors / consultants directly with yourselves before circulating to HW&Co. All enabling us to complete our appointed service as agreed and required within the proposal. 

At the 'completion date' of the project your / your suppliers / contractors / consultant’s details can be destroyed from the HW&Co database and the approved HW&Co subcontractor’s database if requested in writing by yourselves.

 

Data Retention:

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected. 

When assessing what retention period is appropriate for your personal data, we take into consideration: 

  • the requirements of our business and the services provided;
  • any statutory or legal obligations;
  • the purposes for which we originally collected the personal data;
  • the lawful grounds on which we based our processing;
  • the types of personal data we have collected;
  • the amount and categories of your personal data; and
  • whether the purpose of the processing could reasonably be fulfilled by other means.

 

Change of purpose:

Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose. 

Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.

 

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

 

How do we use your information:

We use your information for the following purposes:

  • To serve website content to you.
  •  If you contact us, we may keep a record of that correspondence and your contact details.
  • For our statistical or survey purposes to improve our Site, blog and our services to you.
  • To prevent or detect fraud or abuses of our Site and enable third parties to carry out technical, logistical or other functions on our behalf.
  •  To contact you by email, post, or telephone, to ask you for feedback and comments on our services. 
  • To fulfil our services as agreed within our project proposal.
  • Interact with you on social media platforms (see below).
  • Our newsletter - to notify you by email of our services, promotions and recent projects that may be of interest to you, unless you ask us not to.

If you stop using our Site, we may continue to use and disclose your personal information in accordance with this Privacy Policy and as permitted by law.

If you wish for us to remove you from our email mailing list or registration database, and stop contacting you with information in connection with the Site, or our products and services, please send us an email using the contact details in the contact us section of our Site, including your full name and the email address used when accessing or ordering from our Site.

 

Social media platforms:

Information we have access to through social media platforms will depend on your personal settings. We will have access to all public information on these platforms. We may also be able to access information that others share about you (as they control how that is shared).

We will interact with you through social media platforms in accordance with each site's rules but we are not responsible for how the social site owners collect and handle your data. We are not responsible for what third parties post on our social media accounts.

If at any time you want us to stop interacting with you in this way, please Contact us – info@hwandco.co.uk

 

Cookies:

Hill-Wood & Co (Kent) Ltd does not use Cookies within their website hwandco.co.ukas no preferences are required when viewing the website.

 

Links to other sites:

We may from time to time make available through our Site links to other sites and certain services provided by third parties. To gain access to the third party services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We have no responsibility for these websites and provide these links solely for the convenience and information of our visitors.

 

Newsletters

Every quarter we like to send a newsletter to our clients and colleagues with updates of successful projects and company news.

The newsletter is delivered by an automated third company such as MailChimp.  Client & Colleague email addresses are added to a set list within this service. Within the newsletter is an option to unsubscribe.

The email addresses used have been obtained via previous projects and services supplied by Hill-Wood & Co (Kent) Ltd as either clients or colleagues of Hill-Wood & Co (Kent) Ltd.

The is no transfer of personal data collected by the newsletter service to third parties. The subscription to the newsletter may be terminated by the data subject at any time - via the newsletter and unsubscribing or by email request to info@hwandco.co.uk

We do track our newsletters for analytical purposes. This allows a statistical analysis of the success or failure of online marketing campaigns (the quarterly emails). Based on the tracking (provided by the third party) Hill-Wood & Co (Kent) Ltd can see if and when an email was opened by the data subject and which links within the email were called up by the data subject. This is purely to optimise the shipping of the newsletter as well as adapting content of any future newsletters.

 

Right to data access:

You can contact us via telephone or email (found on our Contact Us Page) to request access free information about your personal data stored at any time and a copy of this information.

If you wish for any of your data or contact details to be removed you can contact us immediately with this request - contact details are on our Contact Us page.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s  contact details are as follows:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone - 0303 123 1113 (local rate) or 01625 545 745

Website - https://ico.org.uk/concerns